China Pacific Insurer Reduces Life Insurance Coverage Fraud With Voice Analytics From Nemesysco – Insurance News Net

30June 2020

PR Newswire

KADIMA, Israel, June 30, 2020/ PRNewswire/– Nemesysco, a leading provider of voice analytics innovations and services for genuine feeling detection, today revealed that the company has actually released a voice analytics solution together with its regional integration partner Softtek for the China Pacific Insurance Company(CPIC). CPIC is among the largest insurance coverage providers in China with over 139 million customers and almost 108,000 workers. CPIC is headquartered in Shanghai and is a Fortune Global 500 company. CPIC is at first applying Nemesysco’s LVA7 voice analytics option in its life insurance coverage service unit. LVA7 has been embedded into the claims processing solution supplied to CPIC by Softtek. CPIC field representatives and special private investigators are using LVA7 throughout the claims process to recognize potential risks and lower deceitful claims. Based on the emotional responses discovered by LVA7 in the voices of

policy beneficiaries, field agents and special detectives can confirm the validity of claims for faster processing and identify doubtful claims that need more investigation.”The results of this preliminary application of voice analytics in our life insurance system are positive,”stated Mr. Zhao, AI Language Technology Item Supervisor at CPIC Life Insurance Coverage.” Nemesysco and its psychological detection analysis have actually decreased the earnings lost to unqualified and fraudulent life insurance coverage claims.”Over the next 2 to 3 years, CPIC is preparing to broaden its use of voice analytics and rollout LVA7 for danger assessment and scams detection in extra insurance types and organisation systems. “CPIC is our very first business client in China and joins our quickly expanding client base across Asia,”discussed Amir Liberman, CEO of Nemesysco.”CPIC is a good example of how an insurance company can take advantage of our voice analytics technology and feeling detection option to enhance its claims process and make sure that genuine claims are processed effectively with minimal trouble to customers.” Layered Voice Analytics( LVA ™)is the

core technology embedded in Nemesysco’s services and is developed to reveal the authentic emotion of a person. LVA finds and measures uncontrolled psychophysiological changes to an individual’s voice throughout open conversations.

The innovation is

indifferent to language or the content of speech and can detect and measure a variety of feelings, consisting of enjoyment, stress, unpredictability, anger, happiness, hesitation, humiliation and more. The project was started and assisted in by Sheng BDO, an Israeli-Chinese subsidiary of BDO accounting company. About Nemesysco is a leading service provider voice analytics innovations and services for genuine emotion detection. The business’s patented Layered Voice Analysis (LVA ™) exposes and determines the real emotions of a speaker during voice-based interactions. Nemesysco’s innovation has applications for call centers, insurance coverage and monetary services, personnels, psychological health and more. For more details, please see Press Contact Tony Miller +1 617 418 3024 [email secured]


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